Santa’s Gift Request and Fulfillment Workflow

We got a rather urgent request from Santa today to digitize and streamline the gift request and fulfillment process. It seems that the high volume of gift requests, as well as involvement of Mrs. Claus, who thought Santa was a bit too generous with high-end gifts, really slowed down the operation. With barely 36 hours left Santa was really concerned and reached out to us about digitizing and streamlining the whole process using ZFlow.

After looking at the current situation we recommended that Mrs. Claus review gift requests that are above $1,000 and let others go directly to Santa. Mrs. Claus was fine with our suggestion. In the new streamlined process, we added a rule that would involve Mrs. Claus only when the estimated cost of the gift is more than $1,000.

In addition, since all the stakeholders related to the process (Santa’s COO, Santa’s helpers…) are on the same page they get advanced visibility into the requests so that they can plan their work properly. In the process below, gift preparation is done by Santa’s helpers and gift delivery is supported by Santa, Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, Blitzen, and Rudolph.




The following roles were designed to support the process


The list below shows who is performing the roles as part of the workflow


My Gift Request

I quickly took advantage of the request process to put in my gift request.


I hope Mrs. Claus approves my request. I know Santa will given how much he likes fast cars.


And look what I found in our garage this morning. Thank you Mrs. and Mr Claus!



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