A broken quote-to-cash process is a major obstacle to converting an opportunity into revenue efficiently and quickly. Digitizing Quote-to-Cash process is one of the best ways to improve sales performance, fulfillment, customer experience and time-to-fulfillment/provisioning/revenue. In fact, an effective quote-to-cash process can
- Reduce Time-to-Fulfillment/Provisioning/Revenue
- Eliminate blindspots and improve coordination among sales, finance, legal and product teams
- Minimize revenue recognition risk
Streamlining Quote-to-Cash process to be digital and effective is anything but simple because of the cross-functional nature and number of systems and people that are involved. Specific pain points include:
- Orchestrating Sub-processes (complex quote development, new customer onboarding, partner based manufacturing and fulfillment, provisioning software/hardware, billing set up)
- Master Data Management and Process Synchronization across CRM, Billing, ERP and Fulfillment systems (Customer Master, Product Master, Pricing Master, Vendor Master)
- Closing the loop between Customer-facing, fulfillment and ERP systems (Changes to orders, renewals and amendments..)
- Uniform view of the main Quote-To-Cash process and sub-processes across CRM, Billing, ERP systems and for all Stakeholders.
Quote-to-Cash Process
Industry Variations of Quote-to-Cash Process
Quote-to-Cash Process and Information Silos
Broken Quote-to-Cash Process (Salesforce and SAP)
Digital Quote-to-Cash Process Orchestration (Salesforce, ZFlow, and SAP)
Presentation