ZFlow is designed to support workflows that can incorporate suppliers and customers as participants and initiators of workflows. Those capabilities allow organizations to set up a flexible customer portal quickly so that customers can participate and/or initiate workflows that allow them to collaborate with your organization effectively.
ZFlow comes with 2 built in roles for customers that can be used to set up customer portals that allow customers to participate and complete workflow activities, get notifications, as well as initiate certain workflows.
In the example below the customer initiated the RMA workflow from the customer portal
In the workflow above the once the customer submits the designed workflow routes the RMA to the internal customer service representative. These workflows can be designed to support how your organization currently works or in some cases to support a desired TO-BE state.